At Pet Zovia, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal data under U.S. privacy laws — including the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), and other applicable federal and state regulations.

1. Information We Collect

We collect information necessary to operate our online store, fulfill orders, and enhance your shopping experience. This includes:

• Personal Information: Your name, email address, phone number, billing and shipping address, and payment details when placing an order.
• Device & Usage Data: Browser type, IP address, device ID, operating system, and pages you visit on our site.
• Cookies & Tracking Data: Used to remember preferences, improve site performance, and serve personalized offers.

2. How We Use Your Information

We use your data to:

• Process, fulfill, and track your orders and returns.
• Communicate order updates, promotions, or newsletters (if you opt-in).
• Provide customer service and technical support.
• Improve our products, services, and website usability.
• Comply with U.S. consumer protection and tax laws.

3. How We Share Information

We do not sell your personal data. We may share it only with trusted service providers for legitimate business purposes, such as:

• Payment processors (e.g., PayPal, Stripe) to securely complete transactions.
• Shipping carriers (e.g., USPS, UPS, FedEx) to deliver your orders.
• Technology partners that assist with analytics, marketing, or website operations.
• Government authorities or law enforcement when legally required.

4. Data Protection & Security

We implement industry-standard security measures such as SSL encryption, secure payment gateways, and firewalls to protect your personal data. While we make every effort to safeguard your information, no online transmission can be guaranteed 100% secure.

5. Your Privacy Rights (Under U.S. Laws)

Depending on your state, you may have specific rights under U.S. privacy laws, including the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal information.
• Opt out of the sale or sharing of your data for targeted advertising (we do not currently sell personal data).
• Receive your data in a portable, machine-readable format.
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at ...................................... We will respond to verified requests within the timeframe required by law.

6. Cookies & Tracking Technologies

Our site uses cookies and similar technologies to improve performance and personalize your experience. Cookies help us:

• Keep your shopping cart and preferences saved.
• Analyze traffic and website performance.
• Deliver relevant product recommendations and promotions.

7. Third-Party Services

Our website may link to external platforms (e.g., PayPal, social media, or affiliate partners). We are not responsible for how these third parties handle your data. Please review their privacy policies before interacting with them.

8. Policy Updates

We may revise this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. Updates will be posted on this page with the latest “Effective Date.” Your continued use of our site after changes means you accept the updated policy.

9. Contact Information