Thank you for choosing Pet Zovia. We aim to make your shopping experience smooth and reliable. Below you’ll find details on how we process and deliver your orders.

1. Order Processing

• Orders are processed within 1–3 business days (excluding weekends and holidays).
• You’ll receive a confirmation email once your order is packed and ready to ship.

2. Shipping Rates & Delivery Time

• Shipping costs are automatically calculated at checkout based on your location and selected method.
• Estimated delivery times:
• • Within the U.S.: 7–10 business days
• • International: 10–21 business days (depending on destination)
• Please note: Delivery times may vary due to customs, weather, or carrier delays.

3. Tracking Your Order

Once your order has shipped, you’ll receive an email with your tracking number. Please allow up to 24 hours for tracking details to appear.

4. Shipping Locations

• We currently ship to most major countries. If your region isn’t available at checkout, feel free to contact us for assistance.

5. Customs, Duties & Import Taxes

Pet Zovia is not responsible for any import duties, customs charges, or taxes that may apply to your order. These fees are determined by your country’s regulations and must be paid by the recipient.

6. Incorrect or Incomplete Address

Please double-check your shipping address during checkout. We’re not responsible for lost or delayed shipments caused by an incorrect or incomplete address provided by the customer.

7. Lost or Damaged Packages

• If your package hasn’t arrived within the expected timeframe, please contact us so we can investigate.
• If an item arrives damaged, please notify us within 48 hours of delivery with clear photos, and our support team will assist you promptly.