At Pet Zovia, we value your happiness and strive to make every purchase a great experience. If your order doesn’t meet your expectations, we’re here to make it right. Please review our updated return and refund policy below.

1. Return Eligibility

• Returns are accepted within 14 days from the delivery date.
• To qualify for a return:
• The item must be unused, unwashed, and in the same condition as received.
• Items must include original tags and packaging (if applicable).
• A valid proof of purchase (order confirmation or receipt) is required.

2. Items Not Eligible for Return

• We’re unable to accept returns for the following:
• Gift cards
• Final sale or clearance items
• Opened personal care or hygiene products (for health and safety reasons)

3. Refund Process

• Once we receive and inspect your return, we’ll notify you regarding approval or rejection.
• If approved, your refund will be issued to the original payment method within 5–10 business days.
• Please note: original shipping charges are non-refundable.

4. Exchanges

• If your order arrives damaged, defective, or incorrect, we’ll replace it at no cost.
• For size, color, or product exchanges, please contact us before returning your item so we can confirm availability.

5. Return Shipping

• Unless the return is due to our error, customers are responsible for the return shipping cost.
• We recommend using a trackable shipping service and keeping your receipt until the return is confirmed.

6. Delayed or Missing Refunds

If you haven’t received your refund after 10 business days of approval:

1. First, check your bank or card account again.
2. Then, contact your credit card company — it may take some time before your refund is officially posted.
3. If you’ve completed these steps and still haven’t received your refund, please reach out to our support team for assistance.